ATLANTA and BOCA RATON, Fla./July 15, 2002 -- Comerica (NYSE:CMA), a leading financial services company, and NetByTel, the leader in proven, voice-enabled phone self-service, announced today that Comerica's Technology and Life Sciences Division has provided the Boca Raton company with a $2 million equipment facility. The funds will be used to fuel overall growth and handle sales operations expansion.
"Comerica is delighted to add NetByTel to the list of innovative companies that are taking advantage of our ability to offer flexible financing solutions," said Gary Andresen, Southeast regional manager for Comerica's Technology and Life Sciences Division. "We are committed to serving the financial needs of early- and late-stage technology companies in the Southeast market."
NetByTel's voice-enabled telephone self-service solutions enable contact centers to expand their customer service accessibility and quality while lowering their cost of operations and increasing their revenue. Applications by NetByTel enable consumers to use their voice to make purchases, make general inquiries and get customer support by phone 24 hours a day, seven days a week.
"This equipment facility will be of great value to us as we respond to the growing number of companies that are discovering the benefits of using advanced speech-recognition-based technology," said Mark Charles, NetByTel's CFO. "We are impressed with Comerica's understanding of the challenges we face and we look forward to a long relationship with the bank."
About NetByTel
NetByTelr is the low risk, industry-leading provider of proven voice enabled telephone self-service solutions that reach, serve and sell the call-in customers for its enterprise clients for a fraction of the cost of real agents. Developed and deployed with NetByTel's application technology platform, NetByTel's turnkey solutions are serving millions of call-in customers and benefiting its clients with reduced operating costs, increased average order sizes and improved customer service. NetByTel has won numerous industry awards, including the Call Center & CRM Solutions Best Speech Product, Frost and Sullivan's Business Strategy Award and PC Magazine's Innovation in Infrastructure Award. For more information, visit the Web site at www.netbytel.com.
About Comerica's Technology and Life Sciences Division
Comerica's Technology and Life Sciences Division is one of the nation's leading technology banking practices, offering a wide range of financial services tailored to corporate customers, entrepreneurs and professionals. Veteran bankers provide credit and financial services and products to young, growing, professionally backed technology and life sciences companies, as well as their more mature counterparts. From 19 offices located across the U.S., Comerica's Technology and Life Sciences Division serves all major technology centers. Comerica is among the 20 largest banking companies in the nation, with $50 billion in assets.
Media Contacts:
Keith Turner
Comerica Bank-California
408/556-5111
keith_turner@comerica.com
or
Adrienne Moch
Pacifico (for Comerica's Technology and Life Sciences Division)
408/293-8600 ext. 319
amoch@pacifico.com
or
Mary Hightower
Tilson Communications (for NetByTel)
561/998-1995
mhightower@tilsonpr.com
